Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
Returns are accepted within 30 days of purchase. The product must be unused, unopened and damaged in its original packaging. Proof of purchase (invoice or receipt) is required to process a return.
Contact our Customer Support at reachthebest@hetafu.com / +91 8106989955. Provide your order details and reason for return. Our team will guide you through the next steps.
Customers are responsible for return shipping costs unless the product was defective or damaged during delivery. Ensure the product is securely packaged to prevent damage during transit.
Once your return is received and inspected, we will notify you about the status of your refund. Refunds will be processed promptly to the original payment method, with updates provided throughout the process.
Replacement is accepted for defective or damaged items only. Please initiate replacement of the product within 7 days of receiving the product. For additional questions, feel free to reach out to us at reachthebest@hetafu.com
We understand that circumstances may change. We aim to make the cancellation process as smooth as possible.
Contact our Customer Support Team immediately at reachthebest@hetafu.com / +91 8106989955. Provide your order details, including your order number and reason for cancellation. If your order is eligible for cancellation, we will process your request promptly.
Refunds for eligible cancellations will be processed to the original payment method, accordingly.
We respect our employees' lifestyles and request all calls be made during working hours, Monday to Saturday, 10:00 AM to 7:00 PM.
